Secure Managed File Transfer Engineer

The Secure Managed File Transfer Engineer is responsible for designing, building, testing, and monitoring platforms and solutions specific to the secure transfer and storage of data. This role will work with analysts, engineers, developers, external and internal clients to create and support production and non-production processes. They will act as the technical liaison between various IT towers, providing critical operational insight into planned implementations and strategies, including the validation of an ongoing solution’s supportability.

Provide primary support to evaluate, architect, install and configure Enterprise Managed File Transfer Solutions

Ability to research, plan and onboard new and existing solutions into the team

Develop custom scripts and APIs as required to support business objectives and team requirements.

Create automated data transfers, sftp accounts and workflows within Data Transfer services Applications as requested through Service Now ticketing system

Understand schedule concepts and techniques

Use working knowledge of file transfer protocols such as SFTP, FTP, HTTPS, S3 etc. to create and configure data transfers

Provide support and monitoring for Data Transfer Applications during core business hours and after hours as needed

Research, resolve and respond to trouble tickets and end-user support requests in a timely manner, escalating issue for assistance when needed.

Lead and coordinate efforts with various Technical Teams through the lifecycle of a project or event.

Communicate professionally and effectively to the business on the release or status of requests and issues

On call support and maintenance of Enterprise Managed File Transfer System.

Complete moderate to complex analyses to resolve issues as assigned

Identify opportunities to optimize job and automation of processes

Validate the schedule, delivery and encryption method meet requirements and align with company standards and security protocols

Additional Job Description

Bachelor’s degree or technical institute degree/certificate or equivalent work experience.

Typically requires a minimum of five (5) or more years of relevant experience deploying and/or administrating infrastructure solutions

Relevant certification is preferred.

Requires strong knowledge and experience with multiple infrastructure solutions

Ability to lead and drive complex projects across multiple technologies

Server Administration of Microsoft Windows Servers

Administration and Configuration of Linux OS

Firewall / DNS / NetScaler / SSL Knowledge

Knowledge and Experience Supporting and Implementing Websites (Microsoft IIS)

SQL Knowledge

Experience with scripting technologies highly recommended (e.g PowerShell, VBscript)

Experience Supporting Secure Managed File Transfer

Strong organization skills

Good analytical and problem-solving skills.

Ability to communicate effectively both orally and in writing

Good interpersonal skills; solid team player

Ability to and willingness to mentor team members.

Knowledge of client/server technology.

Ability to Prioritize Workload and Consistently Meet Deadlines

Exceptional customer service skills

Good group presentation skills

Extensive knowledge of troubleshooting complex technology performance problems.

Knowledge of ITIL