When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing…

As part of DMBM-BI, you will be helping to create and deliver a comprehensive measurement and reporting approach for all of Verizon Consumer Groups. In this role, you will interact with cross-functional teams working throughout Verizon bringing new experiences to life for our Customers.

You will help in measurement, and reporting for cross-functional teams as they plan, build, and launch world-class experiences. You will help translate raw data into actionable insights and better experiences for our customers. Your deep knowledge of measurement solutions will help to determine the best approaches for implementations that best meet business needs.

• Working closely with the NBx/Pega Business teams and deliver reporting stories each release, and where required build new dashboards in Tableau or Qlik Sense

• Contributing to requirement sessions with key stakeholders and actively participate in grooming sessions with business teams

• Defining new metrics and business KPIs.

• Creating wireframes and mockups of reporting dashboards.

• Documenting all validated standards and processes to ensure accuracy across the enterprise.

• Collaborating with cross-functional teams to resolve NBx proposition anomalies and actively contribute to production defect resolutions.

What we’re looking for…

You are a strong collaborator who can effectively own and prioritize multiple work streams and adapt during sometimes pressured situations. You display initiative and resourcefulness in achieving goals but are comfortable brainstorming and sharing ideas in a team environment. You will have excellent communication skills and the ability to speak effectively to internal and external stakeholders. You can partner across multiple business and technology teams. You should have strong Business Intelligence and analytics experience in CX (Customer Experience) area/root cause analytics with attention to detail, be adaptable to change and tight deadlines, and be focused on quality. Ability to mine, extract, transform, load large data sets, and create concise readouts and analyses based on the actionable insights found in the data.

You’ll need to have:

• Bachelor’s degree and Six or more years of work experience.

• Six or more years of relevant work experience.

• Experience with SQL and SQL performance tuning.

• Experience with Tableau and Qlik Sense.

• Experience with data modeling for different data sources in Tableau or Qlik Sense.

• Knowledge of Google Suite and database management systems.

• Experience with dashboard creation with insightful visualization.

• Knowledge of OneJira or any ticketing tool.

Even better if you have one or more of the following:

• Experience with third-party reporting tools (e.g., ThoughtSpot, IBM Cognos, Looker tools).

• Exposure to HiveQL, GCP Big Query, Teradata, and Oracle databases.

• Basic knowledge of programming languages (e.g., VBA/Python).

• Ability to derive insights from data and recommend action.

• Knowledge of end-to-end ETL process.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Diversity and Inclusion

We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.