Job Title: Delivery Manager – IT Services

Location: Bangalore, India

Experience: 18+ years in IT Delivery

Job Description

We are looking for an accomplished Delivery Manager who is proactive, customer-focused eager to drive successful outcomes in a dynamic, collaborative environment. The Delivery Manager will also be responsible to grow the existing business and identify growth opportunity. 

Key Responsibilities

Delivery Leadership and Strategy

Oversee end-to-end project planning, execution, and delivery for multiple customer accounts, ensuring on-time, within-scope, and on-budget outcomes.

Create and implement delivery frameworks that promote effective cross-functional collaboration across development, QA, DevOps, and business teams.

Lead continuous improvement initiatives, optimizing processes, enhancing quality, and proactively managing risk.

Customer Engagement and Relationship Management

Build and sustain strong, long-term relationships with customer stakeholders, acting as a trusted advisor and ensuring high satisfaction with service delivery.

Serve as the primary client contact, facilitating regular meetings to review project status, upcoming needs, and align on strategic objectives.

Identify upsell and cross-sell opportunities, contributing to account growth and strengthening client partnerships.

Growth and Business Development

Partner with account managers and sales teams to identify and pursue new business opportunities within existing accounts.

Contribute to strategic account planning to align delivery activities with overall account growth objectives.

Prepare proposals, presentations, and other materials to demonstrate value to clients and support business expansion.

 Cross-Functional Delivery Management

Coordinate closely with internal teams, including engineering, product management, and data science, to ensure alignment and seamless collaboration throughout the project lifecycle.

Proactively address delivery challenges by managing dependencies, identifying risks, and resolving potential bottlenecks.

Foster a collaborative work environment that promotes knowledge sharing and cross-functional alignment for optimal project outcomes

Qualifications

18+ years of experience in IT Delivery with strong expertise in Networking and Cloud Technologies along with good understanding of hyper scaler & Cloud technologies ( AWS, Azure, Google)

Go-getter with strong leadership and team management skills.

Proven ability to build and maintain relationship with clients focusing delivery-led sales and expand account value.

Excellent communication and interpersonal abilities to drive customer satisfaction and project success.

Preferred Skills

Good understanding on Technology ( mainly Java based solutions) and Platforms play ( like SFDC, Splunk, ServiceNow)

Hands-on experience in Networking domain ( Service Provider, Data Center, and Routing/Switching domains.

Experience working with cloud-based infrastructure and services.