Dates to Consider:

BASIC QUALIFICATIONS

1+ year of development or technical support experience

Experience troubleshooting and debugging technical systems

Experience scripting in modern program languages

A degree in Computer Science or at least one years relevant experience in a large-scale online technical operations environment

Excellent written and verbal communication skills to facilitate efficient and effective interaction with peers and customers

Effective organisational skills to maintain a consistently high standard of operations in a busy environment

Confidence to initiate, drive and manage company-wide conference calls

Strong knowledge of the computer science fundamentals and good understanding of multi tiered software systems

Excellent troubleshooting skills and a proven documentation methodology

PREFERRED QUALIFICATIONS

Get there first; be the first to detect and diagnose service impacting events

Provide critical technical support, incident response and incident management to seller experience internal customers to include monitoring and management of communications during high impact events (via conference calls utilising an established Event Management process) and close collaboration with level-two and level-three resolvers

Drive down mean time to resolution for all incident types

Automate select systems administration tasks through creation and maintenance of scripts and tools

Automate various system configuration and maintenance tasks

Troubleshoot Application issues

Website and corporate load balancer configuration and troubleshooting

Respond to and complete customer requests to SLA via Remedy trouble ticketing system

Provide monitoring support for all customer-facing services

Identify and troubleshoot recurring platform issues. Effective escalation of same to mid and senior level engineering teams for full resolution

Engage disparate resolver teams to resolve application/platform interaction issues

Create and review documentation and process regarding recurring issues, new standard operating procedures, knowledge transfer material, etc.

Mentor junior staff in basic Linux system administration, and assist in the formulation of a structured training plan

Participate in entry level interviewing

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