Introduction

At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so let’s talk.

Your Role and Responsibilities

The IBM Spectrum Storage Software Support team is supporting complex integrated storage products end to end, including Spectrum Scale, Spectrum Fusion, Spectrum Insight, Elastic Storage Server. This position involves working with our IBM customers remotely, which are some of the world’s top research, health care and technology providers. The candidates must be able to assist with operating systems (Linux), Distributed Files System, Storage and network integration issues. They will work in a virtual environment working with colleagues around the globe and will be exposed to many different types of technologies.

Responsibilities:

Provide remote troubleshooting and analysis assistance for usage and configuration questions

Review diagnostic information to assist in isolation of a problem cause (which could include assistance interpreting traces and dumps)

Identify known defects and fixes to resolve problems

Develops best practice articles and support utilities to improve support quality and productivity

Respond to escalated customer calls, complaints, and queries

The job will require flexible schedule to ensure 24×7 support operations and weekend on-call coverage, including taking shift to cover North America working hours

Required Technical and Professional Expertise

Relevant University degree, ideally in Information Technology or Computer Science

At least 1- 2 years experience in Linux or UNIX Systems Administration and Network Administration

Professional experience with Software Support

Fluency in English – both verbal and written

Preferred Personal skills:

Excellent communication skills (both verbal and written)

Excellent organizational skills

Good analytical and problem solving skills

Ability to work within a team

Strong customer driven focus

Good presentation skills

Ability to listen to clients and understand both situational and technical issues

Focused & Results orientated

Accuracy and attention to details

Preferred Technical and Professional Expertise

At least 1- 2 years experience with

Spectrum Scale, Spectrum Fusion, Spectrum Insight or ESS

RedHat, Openshift or Ansible

Object Storage and Cloud Storage