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Job Description :
Vacancies & Eligibility Criteria:
| Post | Age | Qualification |
|---|---|---|
| Technical Support Engineering IC3 | Microsoft | Hyderabad | 2022 | NA | Any Graduate |
Roles & Responsibilities:
- Responsible for the Microsoft customer care experience.
- Own, diagnose, and resolve technical issues for customers by collaborating, following best practises, and maintaining transparency inside and between teams (e.g. swarming)
- Determine which cases need to be escalated (either technically or strategically)
- To improve the customer and engineer experience, create and maintain incident management requests to the product group or engineering group. Contribute to case deflection initiatives, automation, and other digital self-help tools.
- Provide activities such as knowledge sharing, technical coaching, and mentorship on the way up.
- Outside of CSS, encourage technical exchange and interaction (Product Engineering teams, Services, Support, Regions)
- Lead or participate in the development of communities with peer delivery roles; this could be based on workload or specialty.
Apply Mode:
Online
How To Apply:
Interested candidates with qualifications may apply online for concerned posts as per the given online application form.
Keeping a print copy for future use is advised.
| Important Link | |
|---|---|
| Apply Online | Click Here |
| Official Website | Click Here |
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