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Job Description :
Job Location: Chennai, Mumbai, Pune, Noida
Vacancies & Eligibility Criteria:
| Post | Vacancy | Age | Qualification | Pay |
|---|---|---|---|---|
| Trainee- Infrastructure Management Support | B.Sc/BCA | as per norms |
Detailed Eligibility:
Educational Qualification:
BSc (CS/IT/Electronics) & BCA-2023 Pass out
60% or 6 CGPA and above throughout in 10th, 12th, and Graduation No Live backlogs at the time of registration
CTC & Stipend: 3LPA & 15k for 3 months stipend amount
Service Agreement: 2yrs – 2 Lakhs
Job Description
Excellent verbal and written communication in English is a must
Should have basic knowledge of ITIL process and international Client handling over the phone and email
Meet established service level metrics for call response, technical support, and customer service
Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications
Log Incidents/call tickets into the Ticketing tool, monitor incoming customer ticket queues for assignment, follow-up, and resolution
Follow and complete IT Service desk opening and closing checklists
Research and update the knowledge base for solutions that can be used to
provide first call or contact resolution
Perform installation/troubleshooting/configuring of MS outlook Client, MS Office, Applications software, Antivirus Software, Internet explorer, and basic network troubleshooting
Use remote tools such as Remote Desktop support, Dame Ware/Bomgar, Team viewer, etc..(It’s optional) to troubleshoot and resolve end-users' laptops, and desktops.
Provide follow-up service to End-users to ensure that the service provided by
Help Desk has addressed their needs in a timely and efficient manner
Candidates should be open to working in a 24*7 shifts environment.
Candidates having more than 1 year of education gap are not eligible for this drive.
Apply Mode:
Online
How To Apply:
Interested candidates with qualifications may apply online for concerned posts as per the given online application form.
Keeping a print copy for future use is advised.
| Important Link | |
|---|---|
| Apply Online | Click Here |
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