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Wipro Recruitment 2024: Network Engineer/Technical Support Associate /Bangalore
Wipro Information technology
Education :
Any graduate
Types :
Fresher
Job Description :
Vacancies & Eligibility Criteria:
| Post | Vacancy | Age | Qualification | Pay |
|---|---|---|---|---|
| L1 Tech Support Engineer | Any Degree | as per norms |
L1 Tech Support Engineer:
Candidates should possess any degree qualifications
CCNA or equivalent networking qualifications
Essential Hiring Skills:
Accuracy and attention to detail
Excellent written language and comprehension
Aptitude to comprehend articles and good analytical skills
Ability to multitask
MS Excel
Neutral Voice and Accent and call management
Process Knowledge
Mandatory Skills: Technical Support
Roles & Responsibilities:
Handles direct customer inquiries
Provides technical support to customers.
Troubleshoots and repair solutions.
Understand the network architecture required to support VoIP services.
Recommends network hardware, software, and design elements.
Answers technical questions solves technical problems and suggests appropriate workarounds.
Provides quick and accurate handling of support interactions, phone, chat, screen sharing & email.
Handles and resolves customer inquiries, questions, complaints, and concerns with the highest degree of courtesy and professionalism utilizing all resources available given to Tier 1 Representatives.
Offers alternative solutions when appropriate if the issue is beyond the representative’s training and scope of responsibility to resolve the customer’s concerns.
Adhere to schedules, guidelines, and requirements by the Company’s set policies and procedures.
How to Apply for Wipro Recruitment 2024?
Interested and eligible candidates can apply for this position online as soon as possible by using the following link.
| Important Link | |
|---|---|
| Apply Online | Click Here |
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